PRIVACY POLICY
Indigo Snail Boutique Hmong Homestay
Effective date: August 8, 2026
This Privacy Policy explains what information Indigo Snail Boutique Hmong Homestay collects from guests, how it is used, and how it is protected, in accordance with Vietnam's Personal Data Protection Decree and general international privacy practices.
1. Information We Collect
When you make a booking or contact us, we may collect your name, email address, phone number or WhatsApp number, nationality, travel dates, number of guests, and any information you choose to share with us regarding your stay or activities. When you pay by PayPal or bank transfer, we receive payment confirmation details from our payment providers; we do not collect or store your full card or bank account numbers.
2. How We Use Your Information
We use your information to check availability, confirm bookings, communicate with you before and during your stay, arrange meals and activities, issue payment requests and confirmations, and comply with any applicable legal or tax requirements.
3. Sharing Your Information
We do not sell your personal information. We share information only with trusted service providers as needed to operate our business, such as PayPal for processing payments, our website provider Wix for hosting this website, Google Maps for location services, and Booking.com or Airbnb if you booked through those platforms. We may also disclose information if required by Vietnamese law.
4. Cookies
This website may use standard cookies provided by our website platform, Wix, for basic functionality and analytics. You can control cookies through your browser settings.
5. Data Retention
We retain guest information only as long as necessary to manage your booking, respond to enquiries, and meet any legal or accounting obligations.
6. Your Rights
You may ask us to access, correct, or delete your personal information at any time by contacting us at indigosnailsapa@gmail.com. We will respond to your request as required under applicable law. Guests from the European Union, United Kingdom, or other regions with data protection laws may exercise their rights under those laws to the extent they apply; we handle all such requests in good faith, though we are a small family business based in Vietnam and our practices are designed primarily to meet Vietnamese legal requirements.
7. Security
We take reasonable steps to protect your information, and we never store credit card details ourselves. Payments are processed securely by trusted providers such as PayPal.
8. Children's Privacy
We do not knowingly collect personal information directly from children. Information about children traveling with guests is provided by the responsible adult guest for booking purposes only.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last updated.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at indigosnailsapa@gmail.com or via WhatsApp at +84 97 324 75 86.