REFUND & CANCELLATION POLICY

Indigo Snail Boutique Hmong Homestay

Effective date: August 8, 2026

​

This policy explains how cancellations, refunds, no-shows, and date changes are handled for bookings made directly with Indigo Snail Boutique Hmong Homestay.

​

1. Cancellations Made 14 or More Days Before Check-in

Guests receive a 100% refund of any amount paid.

​

2. Cancellations Made 7-13 Days Before Check-in

Guests receive a 50% refund of any amount paid.

​

3. Cancellations Made Less Than 7 Days Before Check-in

No refund is provided.

​

4. No-Shows

If a guest does not arrive and does not contact us, this is treated as a no-show and no refund is provided.

​

5. Date Changes

We are happy to help you change your dates, subject to availability. Please contact us as early as possible by email or WhatsApp. Date changes requested less than 7 days before check-in are treated as a cancellation and re-booking under this policy.

​

6. Refunds for PayPal Payments

Approved refunds are returned to the original PayPal account used for payment. Please allow a few business days for the refund to appear, as processing times depend on PayPal.

​

7. Booking Modifications

Changes to room type, number of guests, or activities booked are subject to availability and may affect the total price. Please contact us by email or WhatsApp to request a modification.

​

8. Force Majeure

If a booking cannot proceed due to circumstances beyond either party's control (for example severe weather, landslides, road closures, natural disasters, or government travel restrictions), guests may choose either a full refund or to reschedule their stay.

​

9. How to Cancel or Request a Refund

Please contact us at indigosnailsapa@gmail.com or via WhatsApp at +84 97 324 75 86. We will confirm your cancellation and any applicable refund in writing.